Your privacy is important to webtherapy.com. We understand that mental health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our web site and using our services. This statement sets forth our Privacy Policy and provides you with a statement about what information we collect, how we collect this information, how we secure and protect it, and what choices you have about how that information is used. We urge you to read our Privacy Policy carefully so that you will understand both our commitment to you and your privacy, as well as how you can participate in that commitment.
Privacy Matters
Webtherapy.com
knows that privacy and security is important to you and to all of our
users. Our commitment to privacy and security is uncompromising and guides
every decision we make about how, where, and when to collect and use information
from users. The personal information we do collect helps us to help you
and other users live healthier lives by allowing us to provide you and
other users with high quality, on-line counseling services. We constantly
are working to improve our site and services. Your shared information
helps us make these improvements and offer you a greater selection of
treatment options and other services.
Earning and keeping your trust and respect is of primary importance to us. We pledge to protect your privacy and keep your private information secure and confidential. Be assured that any personal information you share with webtherapy.com is kept strictly confidential and fully secure unless you, the user, specifically request otherwise.
If you have any questions or concerns about our Privacy Policy, please e-mail us or call toll-free at 877-729-2300 any time.
Information We
Collect
We collect
information from you in the following ways:
Contact Information:
We collect information about how to reach you at the time you register
as a webtherapy.com subscriber. We will ask you for your name, address,
date of birth, telephone number and e-mail address.
Initial Client
Intake:
As part of good standard practice in the field of mental health, we will
ask you some questions about your background, your health and why you
are here. Your answers to these questions help us focus and refine our
diagnostic assessment and our treatment approach. We ask questions about
your physical health because physical symptoms are often closely connected
to counseling issues. In addition, we want to be able to refer you to
a medical doctor when necessary.
Billing Information:
We ask for credit card information. We will bill your credit card for
our services.
Site Traffic and
Usage Patterns:
We collect information about you and your use of our site through the
use of cookies and Web server logs. Cookies are small computer files we
transfer to your computer's hard drive. We only use cookies to develop
aggregate information regarding customer satisfaction, clinical outcomes,
and to be able to greet you in a personal way. Only authorized webtherapy.com
personnel have access to Web server logs, cookie utilization data and
purchase history information. These employees are held to strict confidentiality
and security policies and procedures. Your personally identifiable information
is removed before any information is passed to our database Thus, any
business related reports a webtherapy.com analyst creates is based on
aggregate information only and can not be directly linked to any one customer's
identity.
Under no circumstances will any information about you be sold or used for unauthorized purposes.
What We Do With Your Information
Except as set forth in this Privacy Policy, we will not disclose to unauthorized parties any information you provide to webtherapy.com that could be used to identify or contact you ("personal information"). Any personal information provided to persons or entities affiliated with webtherapy.com will be treated in accordance with the terms of this Privacy Policy, unless you are otherwise notified. In the following limited circumstances we will consider, and may release, personal information to third parties: (1) to comply with legal requirement such as a law, regulation, search warrant, subpoena, or court order; or (2) in special cases, such as a physical threat to you or others, or if webtherapy.com reasonably believes you to have a life-threatening condition. One such special case is our Professional Duty to Warn Webtherapy.com may provide your personal information to third parties with your specific consent in order to assist you in finding further treatment that may be appropriate for you. All personal information shared with third parties will be done only with your specific consent, and will be transmitted to third parties using specialized encryption software, much like that used in a banking transaction. Webtherapy.com may also disclose your personal information through the use of a message sent to your individual message center mailbox. These messages, which may take the form of an update or a notification of what may be an appropriate match, will be sent to your individual message center mailbox only, and to no other home or work e-mail address.
Except as provided in this Privacy Policy, webtherapy.com will not disclose to unrelated persons or entities any personal information that you provide to us. Please note that you are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your user name and password. It is your sole responsibility to: (1) control the dissemination and use of your user name and password; (2) authorize, monitor, and control access to and use of your user name and password; and (3) promptly inform webtherapy.com of any need to deactivate a user name or password. You grant webtherapy.com the right to receive, transmit, monitor, retrieve, store and use your personal information, including information that may be privileged and confidential under applicable state and federal laws, in connection with the operation of or maintenance of your treatment record. Webtherapy.com cannot and does not assume any responsibility or liability related to the accuracy or inaccuracy of the information you provide to us. Webtherapy.com also cannot and does not assume and responsibility or liability related to or your or third parties' use or misuse of information transmitted or received using webtherapy.com.
In order to provide you with the best possible treatment, webtherapy.com will retain an electronic record of your counseling sessions with our therapists. In order to maintain the security and integrity of client records, all records pertaining to the counseling services provided by webtherapy.com will be and remain the property of webtherapy.com. You may, at any time upon providing webtherapy.com with proper written consent, obtain a copy of your therapeutic records or direct us to release or transfer such records to any person or entity you specifically authorize. [Note: You will need to have a release of medical information form developed, including one specific to the release of drug and alcohol treatment records.
How Webtherapy.com Protects Your Privacy And Security Internally
Webtherapy.com wants your personal information to remain as secure as reasonably possible. That is why we have advanced security measures in place to protect the loss, misuse, and alteration of the information under our control. On the technical side, we use Secure Socket Layer (SSL) technology for the areas of our site where we ask you to provide personally identifiable information. You can tell you've entered one of these areas when you look at the Uniform Resource Locator (URL) in your browser's address bar and see it has "https://" before the rest of the Web address. The "s" means that page is hosted from a secured server. We use secured servers for our Registration and Sign-In pages as well as all the other pages that are part of subscribing to webtherapy.com.
SSL allows us to guarantee that the personal information you give us will be transmitted safely because the information is encrypted. Encryption involves systematically scrambling numbers and letters so if someone managed to intercept that packet of information, they would not be able to make sense of it. When you log-in you should be able to see you will be able to see "https://" URL. All communication is secure after this point.
As an additional security measure, your personal information is also kept physically separate on a separate server where your identification numbers and passwords are encrypted and stored on a database. On the employee side, only authorized webtherapy.com employees are permitted to access your personal information. All webtherapy.com employees must abide by our Privacy Policy and those who violate this policy are subject to disciplinary action, up to and including termination.
In order to provide you with a secure online experience, you will automatically be logged off of the site if there is no activity on that page for five minutes To reenter, you will need to log in again, using your identification number and password.
Our site meets stringent security and privacy standards for both e-commerce and personal information. If you see other browser warnings or error messages concerning the security of our site, please e-mail us. Include the specific wording you saw and where at webtherapy.com you encountered the message. Providing us with these details helps us to know if you've encountered a technical difficulty or a standard warning like the one described above.
Your Privacy Choices
You can always choose how much information to provide webtherapy.com by either electing not to participate in or continue with our services or by declining to provide us with personal information. You can also always contact us in order to update the personal information that you have provided to us and change your therapist.
Webtherapy.com has the right to suspend or eliminate your right to use this site. As a part of good professional practice, there are times when in the judgement of your therapist, webtherapy is not effective. Accordingly, your therapist will suggest terminating webtherapy treatment and referral to a different type of treatment. Webtherapy.com also may change this Privacy Policy at any time by posting revisions on our Web site. Your use of the site constitutes acceptance of the provisions of this Privacy Policy and your continued use of the site after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy, please exit this site immediately.
